Mace Case Study

Mace engaged TNC to run a year long Telecoms Expense Management project.

Learn about

The Customer

Mace is a construction and consultancy management company which continuously sets up temporary offices both nationally and internationally, requiring multiple telecom lines per project. On average Mace works from 70 temporary offices across the UK at any one time.

Learn about

The Challenge

Mace’s telecoms bill had become increasingly complex with many legacy lines still running and some issues around service management. There were several cases where lines that had been assumed to have been handed over to clients had not, and others that had ceased years ago were still being billed. 

Learn about

The Results

The invoicing process is a lot smoother – any issues are highlighted and usually dealt with within the billing month to ensure that Mace’s invoice is kept clean and organised, minimising overbilling.

The telecoms invoice was successfully split into three separate ‘one-bills’ by business unit as requested by Mace. Validated lines were moved across to the appropriate new bill, leaving a core of lines which were difficult to identify. TNC then worked with Mace to allocate each of these lines or close them down as appropriate

TNC continues to process these three invoices each month and update the line information/inventory. The number of billing queries has dramatically reduced, with no more than one or two per month. Most of these are resolved faster, within the billing month. The whole process is normally complete within five working days, and queries are flagged before Mace allows payment to be processed. 

The Network Collective brought speed and expertise into Stena’s process when we decided to establish a telecoms strategy.

Per Elofsson, Stena Line

More Case Studies

Menzies Distribution Case Study

Savings of £1.1 million over five years and procurement of transformational communications infrastructure


Savills Case Study

24% savings on like-for-like services, plus service improvements at no added cost, improved contract and generous tech fund