Insight

As a result of Covid-19, almost all organisations have seen a seismic shift in the way they operate and organise their business and their workforce. For some organisations the transition to permanent home working was relatively simple as existing infrastructure, policies and processes were already in place. For others however, particularly retail, customer-facing, and manufacturing organisations, the shift to the new norm has been a far more difficult process with many challenges still to face. As we begin to see some light at the end of the Covid…

Hosted by TNC's CEO, John Waterhouse, and CTO, Craig Northveth, Down The Wire Podcast brings you Episode 3: The Future of Contact Centre and Customer Engagement. Contact centre leaders are facing a new set of challenges in order to fulfil their operational and strategic objectives. These challenges are driven by a combination of customer expectations, the evolution of technology and, of course, the Covid-19 pandemic.Throughout 2020 TNC has been tracking trends across the Contact Centre marketplace. The most interesting findings are the rise of…

With the launch of the iPhone 12 recently, there has been a huge amount of coverage about 5G and whether the arrival of these new handsets will kickstart an upgrade frenzy and much more widespread adoption of 5G. Given this is one of the hottest topics in the industry right now, the team at TNC felt it was the ideal time to consider the costs and benefits of 5G, and provide a clear answer to the question no doubt many of you are either asking or being asked – is there a business case for 5G? As our regular readers will know, we’ve already written…

It has been a tumultuous year for many organisations and whilst mobile telecoms has not escaped the impact of the pandemic, there’s been lots more than Covid happening. The Network Collective is tracking eight key trends and headlines affecting both customers and the suppliers; Covid - Significant roaming usage reduction Covid - Difficulties hitting Minimum Revenue Commitments Covid - Significant reduction in data usage as many users stay at home on Wi-Fi Covid - Mobile Broadband used to supplement poor Wi-Fi for some home workers Market remains…

It has been a tumultuous year for many organisations and whilst mobile telecoms has not escaped the impact of the pandemic, there’s been lots more than Covid happening. TNC is tracking eight key trends and headlines affecting both customers and the suppliers;Covid - Significant roaming usage reductionCovid - Difficulties hitting Minimum Revenue CommitmentsCovid - Significant reduction in data usage as many users stay at home on Wi-FiCovid - Mobile Broadband used to supplement poor Wi-Fi for some home workersMarket remains very competitive Tariff…

Hosted by TNC's CEO, John Waterhouse, and CTO, Craig Northveth, Down The Wire Podcast brings you Episode 2: 'Key Actions to Make Network Transformation Cost Effective'. The world is divided into those who have started to transform and those who know they need to transform. However, the reality is developing this type of strategy is hard – balancing the complex demands and complex technologies to come up with a coherent strategy, and then being able to execute it is very difficult.We are delighted to have our special guest and transformation expert,…

In the current challenging economic climate, many organisations face an urgent need to secure costs savings in all areas of their business. As a major cost element within the IT budget, network and telecoms costs are a key area to seek these cost savings. The key question is how to unlock these cost savings, and quickly.As the UK’s largest independent network and telecoms consultancy, TNC has delivered hundreds of cost saving programmes for some of the UK’s leading organisations.The purpose of this article is to explore in depth one of the…

Introduction For many organisations, 2020 will be historic for all the wrong reasons. As a result of lost trading days during lockdown, ongoing employee health and safety concerns, and a slower than expected economic recovery, organisations are rightly scrutinising every pound they spend or plan to spend in the coming years. With 2020 revenues by and large down, and uncertainty around the future trading landscape, CFOs will be challenged to make cuts in all areas of the business. One area that is traditionally top of the list when it comes to cost…

Watch the video recording of TNC's Down The Wire Podcast below. The COVID-19 pandemic has forced an almost-immediate switch to remote working for many organisations. Despite most of these companies already having a secure remote access solution, the majority of them were not designed to cater for their entire workforce, therefore we have seen our customers needing to replace, or supplement, their existing capabilities with interim solutions.It is very likely that increased home working will become the “new norm” for many businesses, therefore…

For most network and telecoms services, TNC has continued to see downward pressure on price points for several years with only the retirement of services or floors imposed by regulation preventing some services from being impacted. Whether it’s the cost of Ethernet circuits, SD-WAN overlay, mobile data, or traditional pence per minute voice costs, there is always an opportunity to reduce costs to align to the market, if you are not constrained by your contract.For many businesses, the impact of the pandemic on revenues means the usual desire…

As part of TNC’s continuing series of articles exploring strategies to drive cost savings in network, telecoms, and mobility services, this article will focus on benchmarking, with all its costs, risks, and opportunities. For organisations in mid-contract, benchmarking is one of the best ways to secure cost savings, particularly given that pricing for most network, telecoms, and mobility services is falling fast. However, executing a benchmarking process can be very challenging. Therefore, we are going to focus this article on how to benchmark…

The New Normal The COVID-19 pandemic has forced an almost-immediate switch to remote working for many organisations.  Despite most of these organisations already having a secure remote access solution, the majority of them were not designed to cater for such a large percentage of their workforce, therefore we have seen our customers needing to replace, or supplement, their existing capabilities with interim solutions.  Although the move to mass home working has largely been an unplanned activity, many of our customers have observed a number…

The current COVID19 situation has shone a light on many an organisation’s ability to fulfil its customer contact centre obligations due to a lack of resilience, accessibility and capability to adequately operate under the unprecedented circumstances. Almost every customer-facing organisation has some form of contact centre offering. In fact, a recent study indicated there are approximately 6,000 contact centres housing 700,000 agents in the UK alone.

As I sit at home writing this, it is almost exactly a month since Boris Johnson’s announcement to officially put the UK into lockdown. In that time, TNC’s customers have had to make decisions about shutting sites, furloughing staff, renewing supplier contracts, continuing with tender processes, reducing costs, ensuring business continuity, and implementing unexpectedly large working from home & unified comms processes to very urgent deadlines. On a lot of fronts, there is still much to be done technically in the here and now. But for many…

The current challenging circumstances have created a huge paradox for many organisations – the criticality of the network to keep the organisation trading has never been greater, but the ability to think and act strategically is hugely constrained. The key question therefore is how should the thoughtful leader act to deliver the best results?With over 15 years’ experience working alongside some of the UK’s largest and most demanding organisations, TNC has a unique window into the thoughts and actions of many IT leaders. Engaging with them…

Roaming Usage dramatically reduced. Covid-19 lockdowns, and travel restrictions have brought an end to roaming for nearly all of TNC’s customers. In recent years European users have generally moved to light cost roaming within Europe thanks to the EU’s ‘Roam Like At Home’ (RLAH) legislation i.e. calls and data should cost the same whether made from your domestic country or from another EU country. Some providers have also added supplementary countries to the list - most often countries like Switzerland and Turkey. However, for those organisations…

In the current challenging economic circumstances, many organisations face an urgent need to secure costs savings in all areas of their business. As a major cost element within the IT budget, network and telecoms costs are a key area to seek these cost savings. The key question is how to unlock these cost savings, and quickly. As the UK’s largest independent network and telecoms consultancy, TNC has delivered hundreds of cost saving programmes for some of the UK’s leading organisations. The purpose of this article is to crystallise the approaches…

NetOps has been derived from the more commonly known term DevOps. Amazon, one of the leading adopters of the DevOps culture and providers of DevOps capabilities defines DevOps as “the combination of cultural philosophies, practices, and tools that increases an organisation’s ability to deliver applications and services at high velocity: evolving and improving products at a faster pace than organisations using traditional software development and infrastructure management processes.” Although DevOps has been around for some time now, many…

As many of our customers start to prepare for the possibility of a widespread COVID-19 outbreak TNC has put together a brief checklist of things that organisations could do to plan, prepare and take action to help ensure business can operate as optimally as possible.Plan & PrepareHome working – Due to the likelihood of self-isolation or the introduction on the restriction of travel, it is highly likely many organisations will be putting their home working solutions under more intense strain than usual. We would encourage all our customers…

TNC's expert telecoms consultants answer your burning questions on the subject of whether to renew your telecoms contract, or run a competitive tender process. Join Head of Consulting, Adrian Joyce, and Principal Consultant, Clare Tyndall.  The questions are broken down into 4 videos which are 5 minutes or less in length, as you can see below.