The current COVID19 situation has shone a light on many an organisation’s ability to fulfil its customer contact centre obligations due to a lack of resilience, accessibility and capability to adequately operate under the unprecedented circumstances. Almost every customer-facing organisation has some form of contact centre offeri... Read More
As many of our customers start to prepare for the possibility of a widespread COVID-19 outbreak TNC ha... Read More
NetOps has been derived from the more commonly known term DevOps. Amazon, one of the le... Read More
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