Over the past 12 months TNC has seen many of its customers start to consider migrating from a traditional telco or on-premise Contact Centre solution in favour of a Contact Centre as a Service (CCaaS) solution believing that this could dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities.... Read More
IT leaders tasked with developing and implementing a strategy for network and telecoms will face greater challenges in 2... Read More
Long before SD-WAN came into the market, replacing MPLS access circuits with locally-procured Internet... Read More
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