TNC delivered a 3-step solution to achieving all the customer’s objectives:
Large organisations will often grudgingly acknowledge they don’t do enough to manage their mobile estates. Very often this means loose eligibility criteria, lack of a stringent leavers’ process etc., all of which tends to mean most organisations are paying for more mobile connections than they really need.
For these reasons, TNC believes it is essential that the first step of any successful mobile procurement process is to complete a detailed analysis of the current estate to identify the customer’s real mobile needs e.g. how many handsets do they need across the company? Are all billed-for handsets being used, or are they sitting in a drawer? Have company leavers returned their phones?
There are many instances when previous employees have left the company years before but their phones are still being paid for, or even used, and therefore bills being paid unnecessarily. TNC’s analysis resulted in a clear breakdown of demand, enabling the customer to reduce its baseline by nearly 10%.
2. Smart Procurement
TNC developed a best-fit commercial model for the customer and managed a competitive tender process to drive the best possible results.
There is lots of debate in the industry about bundles or tariffs, and no current consensus on the best approach. As a vendor and solution independent consultancy, TNC has the flexibility to identify the best-fit solution for each customer. In this case, our recommendation was a bundle which included all calls, all texts and a chunk of data for a pre-agreed cost. This option created budgetary certainty and therefore hugely reduced the chance of bill shock.
Choosing the bundle option enabled TNC to maximise the value of the tech fund, as well as secure a significant percentage of this fund as an airtime credit.
This is often the most complex area of any mobile deal. Many organisations find they have ended up with an ill-fitting deal with huge potential for unwittingly overspending on roamed data. Again, there are a huge number of approaches to securing the best-fit roamed data deal but TNC’s vendor and solution independence meant we have the flexibility to identify and secure the best fit solution for each customer. In this case, we recommended a pooled solution which allowed the data used when abroad to be shared between all the customer’s users, making bill shock again much less likely due to the big cushion of the shared data.
3. On-going optimisation
It is widely known in the industry that on average 10 -12% of the value of phone bills are wrong. This is especially an issue for large organisations with thousands of users and very complex billing. In addition to being badly billed by vendors, many organisations do not take care to manage their mobile billing as its time consuming, complex and requires an ongoing commitment of resources.
Partnering with the customer on this on-going optimisation of the mobile estate billing, TNC saved them time and money as all over payments were corrected.