With more people working from home and/or working in a mobile fashion (hot desking, team collaboration, scrums, etc) employees are spending less time at a fixed office location. Whilst soft phones/UC may allow for the use of corporate fixed comms, the convenience of the phone in your pocket or bag is overwhelming for most users given the choice.
Furthermore, it is inevitable that one of the key past reasons to not use a mobile (i.e. call quality and coverage) will diminish as access and quality to mobile networks continues through:
- continued coverage improvements on all networks
- advanced voice quality via VoLTE (using the 4G networks for voice)
- Wi-Fi calling becoming a default offering from all networks
- device estate refreshes to newer Wi-Fi calling enabled devices
Despite this trend mobile voice usage is at best flat and perhaps even falling as users embrace IM, apps and social media to engage with customers, suppliers and colleagues. TNC therefore expects fixed voice usage to fall and in part be replaced by mobile voice, and a change to other methods of communications may leave some organisations to consider whether in a world of UC and mobile there is still a place for fixed phones on every desk.