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The Customer

Mace is a construction and consultancy management company which continuously sets up temporary offices both nationally and internationally, requiring multiple telecom lines per project. On average Mace works from 70 temporary offices across the UK at any one time.

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The Challenge

Mace’s telecoms bill had become increasingly complex with many legacy lines still running and some issues around service management. There were several cases where lines that had been assumed to have been handed over to clients had not, and others that had ceased years ago were still being billed. 

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The Results

The invoicing process is a lot smoother - any issues are highlighted and usually dealt with within the billing month to ensure that Mace’s invoice is kept clean and organised, minimising overbilling.

The telecoms invoice was successfully split into three separate ‘one-bills’ by business unit as requested by Mace. Validated lines were moved across to the appropriate new bill, leaving a core of lines which were difficult to identify. TNC then worked with Mace to allocate each of these lines or close them down as appropriate

TNC continues to process these three invoices each month and update the line information/inventory. The number of billing queries has dramatically reduced, with no more than one or two per month. Most of these are resolved faster, within the billing month. The whole process is normally complete within five working days, and queries are flagged before Mace allows payment to be processed. 

The TNC team are professional, responsive and have a friendly approach ensuring the relationship is kept fresh. TNC is very proactive in offering new services where they feel they can help Mace. 

John Kelly, Head of ICT Operations, Mace Group
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