As Stena-Line grew, its fixed voice services were implemented around a variety of platforms and technologies, which led to some fragmentation. After a big investment in their Belfast operation and significant development of the Belfast port services, the business faced a major issue. The Belfast operation was due to move to new, enhanced offices, and the aging switch supporting all telephony to the site was unlikely to be capable of sustaining a major move. This represented a significant risk to the operation.
Therefore Stena Line selected Belfast as the pilot location for the procurement of a new fixed voice solution, with the plan to eventually roll out the solution to the rest of the business and engaged The Network Collective to help them with this.