Insight Article: Cost saving in an age of change: How to save money on your telecoms network and services

In our previous insight article on network transformation, we talked about the dramatic shift in technology and communication post-pandemic, and how companies are relying on digital networks like never before due to changing business practices and evolving consumer habits.

This evolution has prompted many organisations to reassess the way they operate and tackle new technology challenges, and budgeting undeniably plays a major factor in that assessment. The ever-evolving technology landscape and recent wider economic pressures are forcing many companies to evaluate their spend. With increasing prices across the board – from the cost of importing goods, to running costs for offices, as well as service providers passing on increased costs, resources and budgets have never been more stretched. Inevitably, as businesses look for ways to save costs and maximise output, this will filter down to IT departments who will be asked to find a way to do more for less.

So, when it comes to your telecoms and network services, where and how can you streamline your processes and save money?


Keeping up with changing working environments

 Our working environments have seen huge changes in the last few years – from hybrid working, reduced travel and, in some cases, reductions to the size of physical estates and office workspaces.

Staff numbers have fluctuated for many and the way the majority of us work has changed dramatically. Whether it’s furlough and redundancies or working from home and people moving to new roles or careers, the landscape has shifted and is continuing to change.

The last few years has seen a large migration of resources and people over a relatively small amount of time – something that would have been almost unthinkable just a decade ago. This transformation in the working environment and patterns means that many businesses have outstanding infrastructure that just isn’t needed anymore.

When you look at your own estate you might be surprised. Whether it’s 4G dongles that are collecting dust (but still being paid for on a contract) or it’s an expensive network that used to connect multiple office locations that don’t exist anymore, understanding changes in your environment and adapting to address any gaps is an essential cost-cutting task.


Lack of resource can lead to lack of action

 With organisations focusing on adapting to a new world of working practices and consumer behaviours, things like network transformations and changes in staff resources can mean some legacy parts of an organisation’s estate can be forgotten about, or quite simply not addressed due to lack of resource or expertise within a business.

Strains on resources and recruitment can often mean organisations don’t have the staff numbers or expertise to have up to date visibility of everything they’re paying out for.

Keeping accurate records of all your billing information can be difficult, especially in an ever-changing environment – as can collating and analysing all the information and making sure it’s relevant and up to date.

As organisations see a migration of staff, they may find that they no longer need certain contracts for things like mobile handsets and software services that are on recurring billing plans.

Whether it’s reducing real estate or downsizing offices, a whole host of software services and requirements can change rapidly. But without forensic analysis and detailed reporting it can be hard to track just what you’re paying for and what you actually need to be paying for.


How we can help

Keeping on top of your bills can be pretty dull and relentless, but we can take the hassle away and manage all of that for you.

We recently helped a customer look into their estate and found that 20% of their mobile connections were zero billing (paid for but not being used). Using the mobile phone example, we could see there were no calls or data being used on a vast number of handsets that were still being paid for on a contract. This is a common problem – the amount of zero billing across estates can be an expensive issue for modern businesses, and one many businesses aren’t tackling due to constrained resources and other factors.

As the economic pressures continue to put stress on business operations, more and more departments are going to be scrutinised over reducing budgets. And with the current economic situation, you can’t simply rely on going back to the same providers to get discounts; your approach has to be a lot more strategic than that.

Looking into zero billing across your estate is just one thing we can help you with. With our cost optimisation and assurance service we can also:


  • Find quick wins and ways to save money
  • Take the time and effort to analyse your existing contracts, highlighting any errors and presenting opportunities
  • Identify zero billers
  • Identify any billing errors and credits you might be owed
  • Cleanse your estate and help keep it tidy so you don’t fall behind again

What’s more, with our strategy & procurement/renegotiation services we can help with:

  • Assessing your current estate and how different technologies could offer cost savings
  • Understanding what you should be paying by using our market expertise
  • Identifying how your current suppliers compare to the wider market
  • Creating a strategy to either renegotiate with existing suppliers or go out to market (and creating all the documentation you need for going out to market too)

We take a proactive approach to everything we do, utilising our expertise to give you peace of mind that you’re fully utilising your existing infrastructure and that you’re not paying over the odds. 

TNC supports the sourcing of network and telecoms services for 20% of all major corporate organisations in the UK


Other than matters relating to The Network Collective, this research is based on current public information that we consider reliable. Opinions expressed may change without notice and may differ from views set out in other documents created by The Network Collective. The above information is provided for informational purposes only and without any obligation, whether contractual or otherwise. No warranty or representation is made as to the correctness, completeness and accuracy of the information given or the assessments made.

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